Website: veronfxtrade.com
Contact Email: info@veronfxtrade.com
This Cancellation and Non-Refundable Policy (“Policy”) outlines the terms under which transactions on veronfxtrade.com are processed and the circumstances, if any, under which cancellations or refunds may be considered. By using our website and services, you agree to this Policy.
Gold trading is subject to live market price fluctuations. Due to the volatile nature of gold prices, all confirmed trades on veronfxtrade.com are final and cannot be canceled, reversed, or refunded once executed. This applies to both buy and sell transactions, whether involving digital gold or physical gold.
Once you confirm a transaction by clicking “Submit,” “Confirm,” or similar action:
The order is executed at the market rate at that time.
You enter into a legally binding agreement to complete the trade.
You waive any right to cancel or request a refund, except as required by law.
We will only consider transaction reversal or refund requests under the following circumstances:
Duplicate Transaction – If your account was charged more than once for the same order due to a technical error.
Unauthorized Transaction – If we can verify that your account was accessed and used without your permission.
Processing Error by Us – If an error on our part caused an incorrect transaction amount or execution.
For all exceptions, you must notify us in writing within 24 hours of the transaction by emailing info@veronfxtrade.com. Requests submitted after this timeframe will not be considered.
We are not responsible for losses resulting from:
Price changes after you place a trade.
Delays caused by network issues, third-party payment processors, or market volatility.
Your own trading decisions, including buying or selling at unfavorable prices.
To avoid disputes, we strongly advise that you:
Verify all transaction details (amount, rate, fees) before confirming.
Double-check payment details when depositing or withdrawing funds.
Contact customer support immediately if you believe there is an error before completing the trade.
For physical gold purchases:
Once an order is confirmed and processed, it cannot be canceled.
Shipping and insurance costs are non-refundable.
If your shipment is damaged or lost in transit, we will work with the courier and insurer to resolve the issue per their terms.
If you believe an error occurred, you must:
Contact us immediately at info@veronfxtrade.com.
Provide transaction details, including date, amount, and order ID.
Submit any supporting evidence (screenshots, payment receipts, etc.).
We will investigate and respond within 7 business days. Our decision will be final, subject to applicable laws.
We reserve the right to update or modify this Policy at any time without prior notice. The updated version will be posted on our website with a revised “Effective Date.” Continued use of our services after changes means you accept the updated terms.
If you have any questions about this Policy or your transactions, please contact:
Email: info@veronfxtrade.com
Website: veronfxtrade.com
Important: By completing a transaction on veronfxtrade.com, you acknowledge that you have read, understood, and agreed to this Cancellation and Non-Refundable Policy.